Shipping Policy

Order Processing

Orders are reviewed within 1-2 business days after a customer submits checkout information. During review, we confirm the requested products, selected options, delivery address, product availability, and any customer notes.

Checkout is currently an order request workflow with invoice payment. In-stock home goods are prepared for shipment within 2-4 business days after invoice payment is confirmed. If information is missing or appears incorrect, we contact the customer before fulfillment begins.

Shipping Destinations

Dx Rising Star Inc ships to deliverable United States addresses in the 50 states and Washington, DC. We do not offer international shipping at this time. Customers should provide a complete recipient name, street address, apartment or suite number when applicable, city, state, postal code, phone number, and email address during checkout.

Shipping Methods and Carriers

We use parcel carriers such as USPS, UPS, FedEx, or comparable delivery services for consumer home goods orders. Carrier selection is based on package size, package weight, destination, and service availability. Tracking details are sent by email when the carrier provides tracking information.

Delivery Estimates

Most orders arrive within 5-10 business days after shipment. Oversized, heavy, or special-order home goods may require 10-15 business days after shipment. Delivery dates can be affected by carrier delays, severe weather, holidays, address issues, or service interruptions after a package leaves fulfillment.

Shipping Costs

Standard shipping is $9.95 for orders under $100 before tax. Orders of $100 or more qualify for free standard shipping. Oversized, unusually heavy, or freight-required items may require a quoted shipping charge; when that applies, the invoice will show the shipping cost before the customer pays.

Address Accuracy

Customers are responsible for entering accurate recipient names, street addresses, apartment or suite numbers, city, state, postal code, phone number, and email address. Incorrect or incomplete information may cause delivery delays, failed delivery, additional carrier fees, or returned packages.

Tracking and Delivery Updates

When tracking information is available, we may provide it by email or through order communication. Tracking updates are controlled by the carrier after shipment. Customers should monitor tracking details and contact us if a package appears stalled, misrouted, or marked delivered but not received.

Delays and Unavailable Items

We work to provide accurate product and shipping information, but delays may occur because of inventory changes, carrier issues, address questions, payment review, severe weather, service interruptions, or other operational conditions. If an item is unavailable, we may contact the customer about replacement, cancellation, or refund options when applicable.

Lost, Damaged, or Incorrect Packages

Customers should contact us promptly if an order is missing, arrives damaged, or does not match the confirmed order details. We may request the order number, delivery address, package photos, product photos, and carrier information so we can review the issue and coordinate a reasonable support response.

Returns Related to Delivery Issues

If a delivery issue requires a return, replacement, or refund review, the request will be handled together with our Returns Policy. Customers should keep packaging, documents, labels, and photos until the issue has been reviewed.

Contact Information

For shipping questions, delivery updates, address corrections, or package issue reviews, contact Dx Rising Star Inc at support@dxrisingstarinc.com or by mail at 3422 Old Capitol Trl, Ste 505, Wilmington, DE 19808. Email-first support is available for order and shipping questions, and phone support may be scheduled by appointment when needed.